Policy fit
Determine whether the item and timing fit your stated return or refund rules.
Workflow library
Refund and return routing with policy-aware AI assistance.
SparkWren does not auto-approve refunds. It organizes the case, checks the policy, asks for missing facts, and routes sensitive decisions to the right human.
Best for teams handling
- High return volume
- Frequent edge-case requests
- Mixed marketplace and DTC rules
- Need for manager-controlled approval
Missing evidence
Prompt the support rep to request photos, order confirmation, or product condition details when needed.
Approval routing
Flag high-risk or costly requests for manual review before any commitment is made.
| Request type | What SparkWren does | What stays human |
|---|---|---|
| Simple return | Draft next steps and policy explanation | Final approval if your workflow requires it |
| Used or damaged item | Flag edge case and gather missing facts | Resolution decision |
| Refund with compensation request | Prepare approval packet and risk note | Manager decision |