Classify the delay type
Separate normal slowdowns from at-risk shipments, likely loss, address issues, and warehouse delays.
Workflow library
Shipping delay workflows for teams drowning in WISMO tickets.
SparkWren reads the customer message, checks tracking state, matches your delay policy, and prepares an approval-ready response flow for support and ops teams.
input
“Tracking hasn’t moved in 6 days. Is this lost?”
context
Order matched, carrier status pulled, SLA policy found, compensation threshold checked.
output
Draft reply, ops follow-up, and escalation flag if replacement or credit is required.
What it solves
Delay tickets are repetitive, but the handling still needs care.
Teams need faster triage without sending the wrong promise. SparkWren turns carrier uncertainty and policy nuance into a cleaner support workflow.
Read the right policy
Apply your delay, replacement, compensation, and refund rules instead of relying on generic macros.
Route the next step
Decide whether the case stays with support, goes to ops, or needs manager review for credits or reships.
Flow outputs
What SparkWren prepares for your team.
Customer-facing
- Delay explanation in brand tone
- Expected next update timing
- Request for any missing details
- Safe compensation wording when allowed
Internal-facing
- Delay category and severity
- Carrier and order status snapshot
- Suggested owner for follow-up
- Approval flag for credits or replacement