Clarify likely loss
Separate a normal delay from a shipment that is genuinely stuck, misrouted, or missing.
Workflow library
Lost package workflows that keep support, ops, and approvals aligned.
When a shipment is likely lost, support teams need more than a macro. SparkWren helps package context, next-step decisions, and ownership into one workflow run.
Common outputs
- Lost-package likelihood tag
- Customer reply draft
- Carrier follow-up summary
- Reship or refund review flag
Protect policy boundaries
Explain what the team can say now versus what requires approval for a reship, refund, or credit.
Create one owner
Package carrier notes, customer communication, and next-step ownership so support and ops do not duplicate work.
Related workflows
Lost-package cases often branch into these next steps.
Refund routing
Use when the likely loss turns into a refund or replacement decision with approval rules.
VIP escalation
Use when the package belongs to a high-value order or a sensitive customer relationship.
Address issue
Use when the shipment may be lost because of an incorrect destination or failed delivery loop.